Rutter and Rutter is a partnership we are authorised and regulated in England & Wales by the Solicitors Regulation Authority (registration number 8006704). The VAT number is 130 1294 20.  

We maintain professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority.  In accordance with the disclosure requirements of The Provision of Services Regulations 2009, our professional indemnity insurer is Zurich Insurance plc. Address: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire, PO15 7JZ.

Rutter & Rutter is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Karen Glindon on 01963 32224 or by e-mail karen@rutterandrutter.com or by post to our office. We have a procedure in place which details how we handle complaints which is available on request.  If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint:-

If we have been unable to settle your complaint using our internal complaints process. You have the right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007 that deals with legal services complaints.

You have six months from the date of our final letter in which to complain to the Legal Ombudsman.

Legal Ombudsman,  PO Box 6167, Slough, SL1 0EH

Telephone Number 0300 555 0333

Email Address enquiries@legalombudsman.org.uk

Website www.legalombudsman.org.uk

Alternative complaints bodies such as the Small Claims Mediation, website https://www.gov.uk/government/publications/small-claims-mediation-service-ex730 exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

We do agree to use Small Claims Mediation.

Another alternative complaints body (such as ProMediate, www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.  We do not usually agree to use such a scheme  because the Legal Ombudsman was established specifically to deal with legal services complaints and in any event will seek in the first instance to facilitate an informal resolution between the parties.

You must refer the complaint to the Legal Ombudsman within one year of the date of the act or omission giving rise to the complaint or within a year from when you should reasonably have known there was cause for complaint.  For more information relating to time limits please refer to the scheme rules of the Legal Ombudsman dated 1 April 2023 which are available online at https://www.legalombudsman.org.uk/information-centre/news/guidance-scheme-rules-changes-april-2023/ These rules also limit the classes of persons who may complain which mainly include individuals and relatively small companies and organisations.

                             No charge will be made for dealing with any complaints.

A copy of the Solicitors Regulatory Authority Handbook and Code of Conduct can be found at http://www.sra.org.uk/handbook/.